Contact Us

Before you write

Money, passwords and identity documents never belong in a contact form. Any genuine request for those arrives through a secure, verified channel after the support team has already established who you are. Sending financial details, login credentials or scanned copies of identification through a web form exposes you to interception by third parties, and no reputable operator will ever ask for them that way.

If you are experiencing gambling-related distress, the contact form is not the right place. Help organisations that specialise in problem gambling offer confidential support, and their lines are staffed by people trained to listen without judgment. Those services are better suited to a conversation about money worries, sleep disruption or the urge to chase losses than a casino support ticket is.

Language and response times

The team reads and replies in English. That extends to every message sent through the form, so there is no need to translate your query before submitting it. A reply will arrive without undue delay, though the exact turnaround depends on the volume of incoming mail. Complex requests, such as account-history disputes or verification questions, take longer to resolve than a simple query about a game rule.

What happens to your message

Every message is treated as confidential and is handled only by the staff members who need to see it to act on it. The casino will not use the content of your message for marketing purposes, and it will not share your details with third parties beyond what is necessary to process your request. If your query relates to responsible gambling, the support team can point you toward the self-exclusion tools available on the site.

For anyone under the legal gambling age, the form should not be used at all. Katsubet operates strictly for adults, and any contact from a minor will be disregarded. If you are helping someone else with their account, you must have their explicit permission to discuss it, and you should expect the team to verify your authority before releasing any information.

When to use the form

The form suits questions about account access, game rules, bonus conditions and withdrawal procedures. It does not suit urgent matters. If you are locked out of your account mid-session or you spot an unauthorised transaction, those situations call for the live-chat channel or the emergency contact methods listed on the site, which operate faster than email-based forms can.

Keep your message specific. A clear subject line and a short description of the issue, including any relevant dates and the account name you use, produce a faster and more accurate response than a vague paragraph. Do not include more than one topic per message; separate issues to different submissions so each one reaches the correct department without being forwarded.